The following User Support Options are available upon registered acceptance by P.O.S. Systems, INC..

FREE - 30 Days Unlimited, Technical Support is available from the time of installation or upgrade.

· 714-448-1132 from 8am to 5pm, Mon. - Fri., PST., excluding holidays.

FREE - InterNet E-MAIL response for non-urgent questions. support@possystemsinc.net

Additional Support Plans with flexible pricing options are available. Select one of the following:

Regardless of which plan you choose, you will never be charged if the call was generated by a "bug" in P.O.S.

Systems, INC.'s software. And, your satisfaction is guaranteed. If you are ever dissatisfied with the service

you receive on any phone support call, let us know in writing within 24 hours and we won't charge you for that call.

Technical Support consists of direct personal attention to the Users immediate problem. It is not a magical

or instantaneous fix to the problem. Rather, it is a competent and trained professional technician at the other

end of the phone, ready, willing, and able to help the user determine what the problem is and what the

best solution may be. The technician usually has the resources to make the solution happen. The most important

ingredient to the fix is usually the cooperative observation of the User in assisting the diagnostics of the technician.

Maintenance consists of periodic diagnostics and adjustments to the software and hardware configuration and

file structure on the hard drive. Open software systems are subject to outside and third party contact that can

corrupt and damage your digital information and hardware. Unexpected emergency and downtimes can be

caused by failure to backup, virus scan, upgrade your software regularly, and failure to provide proper power

to the hardware. This is the responsibility of the User. To assist the business operator using P.O.S. Systems, INC.

software and systems, we offer the following pre-paid support and services:

¨ Basic Support Plan. - This pre-paid plan entitles you to Unlimited, priority response (during normal business hours). Plus on-site service calls Billed @$95.00 per hr.

¨ Basic+ Support Plan. - This pre-paid plan entitles you to the Basic Plan benefits PLUS 7 day 24 hour call-back service.

¨ Gold Club Support and Maintenance Plan. - This pre-paid plan entitles you to the Basic+ benefits PLUS a rapid response hardware loaner in case of failure, routine phone-modem software diagnostics and preventative maintenance service, and limited software enhancements at no extra charge.

The undersigned User desires the services as indicated above, for a single location P.O.S. Systems, INC. computer

system and agrees to all terms and conditions set forth, including those on the next page hereof, and hereto certifies

and warrant they are authorized to sign with any necessary corporate resolutions in force. The initial term of this

agreement shall be twelve (12) months starting from the date of acceptance by P.O.S. Systems, INC.

Agreed by:	Accepted by:
Biz Name:	P.O.S. Systems, INC.
Address:	Date of Acceptance:
City,St,Zip:
Phone:

The registered user of a P.O.S. Systems, INC. computer system, as named on the first page of this contract, and

hereinafter referred to as User, shall receive the aforementioned services in consideration for payment of appropriate

fees and compliance to the terms and conditions set forth herein.

Technical Support is limited as described herein and does include new or additional menu styling and limited

application modification. The support number is: 714-448-1132. The after hours number is the same.

Maintenance shall be the responsibility of the User and is not included in this contract except as noted.

Hardware Warranty shall be for the term of this agreement and does not include operator caused damage.

Other Charges, not included in the following pre-paid support services that the User shall be responsible to pay include,

but are not limited to; shipping & handling costs, any assessed taxes on charges incurred, system location charges

necessary to facilitate cabling, power or phone access, And the assessment of costs related to a User who fails to

provide; necessary and properly rated and protected electrical and phone service, or any relevant information necessary

to complete system repairs by the technician, and proper care for the protection of the system as described in owners

and operators manuals. A User who allows a 3^rd party to perform services on either the software or hardware system

during the term of this contract may incur additional charges to repair the system. Covered fixes under this contract

only relate to systems that have been exclusively maintained by the User and P.O.S. Systems, INC. during the term

of this contract.

After the initial term of this contract has expired, this contract and all the terms and conditions herein shall remain in

force from year to year unless terminated by either party giving written notice 30 days prior to termination. Failure

to make prompt and continued payments due at any time shall constitute immediate default without notice. In case

of default prior to the completion of the initial term, user agrees to pay the remaining balance due plus any collection

costs upon demand to P.O.S. Systems, INC..

For each of the following pre-paid plans this contract shall commence on the date of acceptance or 30 days after new

installation.

The Basic Support Plan entitles the User to unlimited technical support (during normal business hours) and any menu

styling. The cost for this service will be _______per year paid in advance. On-Site service calls billed @ $95.00 per hr.

The Basic+ Support Plan entitles the User to the Basic Club benefits PLUS 7 day 8 hour call-back service and any

menu styling. The cost for this service shall be ______ per year paid in advance.

The Gold Club Support and Maintenance Plan entitles the User to the Basic+ benefits PLUS a rapid response

Hardware loaner in case of failure, routine phone-modem software diagnostics and preventative maintenance service,

quarterly menu styling, and limited software enhancements at no extra charge. The cost for this service shall be 12%

of total purchase price of system per year paid in advance.

General Provisions:

Support does not cover the cost of expendable components and supplies necessary for continued operation of the

User’s system nor does it cover failure due to operator neglect of regular maintenance in keeping hardware free of

dust and dirt accumulation and providing for free air flow and normal operating temperatures. Operator caused

damage or neglect will not be covered by this support contract or any implied hardware warranty. The User agrees

to comply with the P.O.S. Systems, INC. software agreement and to perform all essential maintenance during the

term of this contract.

User agrees to pay any expenses incurred by User for repairs made at User’s request that is later determined to

be caused by operator misuse or failure to follow technicians telephone instructions and/or operational procedures.

User understands and agrees that a dual responsibility is incurred in the process of remote computer problem

diagnosis. User agrees to cooperate and assist the telephone technician to facilitate the repair process.

P.O.S. Systems, INC. shall not be held to any liability for any damages suffered or incurred by the User (including,

but not limited to, general, special, consequential or incidental damages including damages for loss of business

profits or anticipated profits, business interruption, or loss of business information), arising from or in connection

with the delivery, use or performance of the software and/or any hardware systems provided or serviced by

P.O.S. Systems, INC.

Availability of personnel and response time is not guaranteed by this contract. All requests for service shall be

responded to in order of priority by class of Users as defined by which pre-paid support plan is in force at the

time of the call. Every effort will be made by the available technicians to respond promptly.

This contract constitutes the entire agreement between P.O.S. Systems, INC. and the User in reference to

Technical Support issues. No agent or employee of P.O.S. Systems, INC. is authorized to bind

P.O.S. Systems, INC. to this contract, to waive or alter any term of condition printed herein, or add any

provision hereto. A provision may not be added hereto or a provision hereof may not be altered or varied

except in writing, signed and made a part hereof by an authorized officer of P.O.S. Systems,

INC. Waiver by P.O.S. Systems, INC. of any provision hereof in one instance shall not constitute a waiver

as to any other instance.